At JM's Music Cart, we strive to provide high-quality musical instruments and accessories. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

1. Return & Exchange Window

• You may request a return or exchange within 7 to 15 days of receiving your order.

• The item must be unused, in original condition, and with all packaging, accessories, and tags intact.

2. Non-Returnable Items
Certain items cannot be returned or exchanged, including:

• Used or damaged products (unless received defective).

• Personalized/customized instruments (e.g., engraved guitars, custom drum kits).

• Consumables (strings, reeds, drumsticks, cleaning kits, etc.).

• Software & digital products (if applicable).

3. Defective or Damaged Products

• If your item arrives damaged or defective, please contact us within 24 to 48 hours of delivery.

• Provide photos/videos as proof for quick resolution.

• We will arrange a replacement or repair. Refunds will be issued only if a replacement is unavailable.

4. Refund or Replacement Policy

• We offer replacement first for defective items.

• Refunds will be provided only if a replacement is not possible.

• Refunds will be processed within 5-7 business days to the original payment method or as store credit.

5. Return Shipping

• If the return is due to damage/defect, we will cover return shipping costs.

• If the return is due to a change of mind, the customer is responsible for return shipping costs.

6. Exchange Policy

• Exchanges are allowed for size-related issues (such as guitar bags and cases).

• Any price difference between exchanged products must be covered by the customer.

7. How to Initiate a Return/Exchange
To start a return or exchange, please:

1. Email us at info@jmmusiccart.online or call 7030008424, 8806660129 with your order details.

2. Provide necessary proof (if applicable).

3. Ship the product back after receiving confirmation from our team.

For any further assistance, feel free to contact us at info@jmmusiccart.online
Thank you for choosing JM's Music Cart!

Return & Exchange Policy